Refund and Returns Policy

This policy describes how we handle situations where our digital Automated Network Configuration Scripts—prebuilt Python and Ansible modules for auditing, backup, and standardized config pushes across Cisco, Juniper, and Arista devices—do not perform as expected. By understanding these guidelines, you’ll know how to request replacements, corrections, or credits quickly and efficiently.

Policy Applicability

This policy applies only to the purchase and download of our digital automation assets, including:

  • Python script packages
  • Ansible playbooks and roles
  • Jinja2 and YAML templates
  • Supporting documentation and inventory samples
    It does not cover open-source libraries, third-party dependencies, or user-modified code beyond the delivered files.

Qualifying Circumstances

You may submit a remediation request when:

  • Corrupted Downloads: Archive files fail checksum validation or cannot be extracted.
  • Missing Components: Key scripts, modules, templates, or documentation are absent from delivered bundles.
  • Functional Failures: Executable scripts produce errors under documented invocation methods, such as failed SSH connections, parsing exceptions, or playbook syntax faults.
  • Feature Breakage: Claimed capabilities—like nightly backups, config drift detection, or standardized pushes—do not execute as advertised in sample labs.

Requests arising from unsupported environments, out-of-scope custom development, or third-party tooling issues fall outside this policy’s scope.

Initiating a Review

To begin, please submit:

  1. Purchase Reference: Order number or transaction ID.
  2. Issue Details: Name of the script or playbook, version number, and exact command or playbook run sequence.
  3. Evidence: Error logs, screenshots of terminal output, or excerpts from exception traces.

All materials should be sent through the support channel provided in your purchase confirmation. Clear, concise information helps us address issues faster.

Evaluation Process

Upon receipt, our technical team will:

  1. Verify Entitlement: Confirm your purchase and license status.
  2. Reproduce the Issue: Use equivalent virtual environments to replicate reported errors.
  3. Identify Root Cause: Determine if failures stem from script defects, missing files, or external factors.
  4. Issue Resolution: Prepare corrected script bundles, patch files, or updated playbooks for download.

We aim to complete evaluations promptly and will keep you informed throughout.

Remediation Options

If the issue is confirmed, you may choose:

  • Corrected Downloads: Access to updated or patched script/archive files.
  • Alternate Asset Exchange: Swap for another digital automation package of equal value.
  • Account Credit: Digital credit matching the purchase price, redeemable on future digital-product orders.

Credits apply immediately toward new catalog purchases and never expire.

Delivery of Fixes

All replacements and patches are delivered via secure download links. Download notifications include:

  • Replacement File Links: URLs for direct download.
  • Integration Notes: Steps to replace existing files and update environment settings.
  • Verification Commands: Recommended commands to confirm successful remediation.

No physical shipping is involved.

License Terms

Purchasing these scripts grants a single-user, non-exclusive license. You may deploy code on any number of hosts within your organization, but redistribution outside your organization is prohibited. License access is tied to your account and must not be shared.

Data Privacy Notice

Any log files or diagnostic outputs you provide are used only to troubleshoot and improve our scripts. Personal credentials remain encrypted—never viewed or stored in plaintext. All data transmissions employ industry-standard encryption in transit and at rest.

Policy Limitations

This policy excludes support for issues caused by unsupported library versions, deep custom modifications, or incompatible infrastructure. For assistance beyond delivered assets—such as environment setup or bespoke development—please consider our professional services.

Customer Support Scope

General help with debugging is included under this policy. Extended support for custom feature creation or complex integration is available as a separate consulting service; please contact our services team for details.

Policy Evolution

As our scripts and support processes evolve, this policy may be updated to reflect best practices. The version available at the time of your purchase governs your entitlement to support and remediation. We welcome feedback to continually improve both our products and support policies.

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